About

Engineers who’d rather show you a log than a slide.

Miradouro is Portuguese for a viewpoint — the spot on a Lisbon hill where you can see the whole city. That’s the job as we see it: build automations, then keep watching them.

Approach

How we work

Measure first

Every project starts with a baseline: how often, how long, how often it goes wrong. Without it, nobody can tell you whether the automation helped.

Small, then wider

One channel, one job, one owner. We widen the scope when the numbers say so, not when the roadmap does.

Boring on purpose

Plain rules where rules work. A model only where something has to be read or written in words.

Principles

Principles we put in every contract

Human in the loop

Agents propose. People approve anything that’s expensive to undo.

Measurable outcomes

Weekly accuracy and time-saved reports, with the method written down.

You own it

Code, prompts, eval sets and logs live in your accounts. No lock-in.

Honest about limits

If something shouldn’t be automated, we say so in the audit.

People

The team

Fictional team for the template. Portraits are illustrations, not photos of real people.

Illustrated portrait of a team member (fictional)

Inês Calado

Founder · Automation lead

Ran support operations at a Lisbon scale-up before building agents for it. Reads every hand-off log in the first month of a project, and decides what an agent may never do alone.

Tiago Seixas

AI engineer · Agents & evals

Builds the agents and the evaluation sets that keep them honest. Previously search and ranking at a travel marketplace; still tests three models before picking one.

Leah Brandt

Workflow engineer

Turns 'we copy this into that' into workflows that tell someone when they break. Works in n8n, Make and Python, whichever the client's team can keep running.

Mateo Ruiz

Delivery lead

Runs the Friday demos and writes the handover docs. A former operations manager, so he knows what a runbook needs to say at 2 a.m.

Where we are

Lisbon, Portugal. We work remotely with teams across the EU and the US, and keep four hours of overlap with US Eastern time.

"It's careful in the right places. Anything it isn't sure about lands on someone's desk with the reason why."

Dana Reyes

Partner, Penhallow & Reyes

· demo testimonial

"We stopped guessing which trials were stuck. The right person gets pinged at the right time."

Sam Whitfield

Head of Customer Success, Formlark

· demo testimonial

Ready when you are

Your first agent.
Four weeks.

Start with a free 30-minute automation audit. You leave with a shortlist, a cost estimate and no obligation.

Book an audit

Try the demo