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Notes from the work.

Notes from the work.

Practical articles on choosing, building and measuring automations — the same advice we give in audits.

Practical articles on choosing, building and measuring automations — the same advice we give in audits.

Agents

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6 min

Where AI agents actually save time

Most of the hours an agent hands back come from a few boring questions asked hundreds of times. Here's how to find them in your own inbox.

Tiago Seixas

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Safety

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7 min

Human-in-the-loop patterns that don't slow you down

Approval steps have a reputation for killing the point of automation. Five patterns that keep people in control without making them a bottleneck.

Planning

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6 min

Choosing your first automation

The best first automation isn't the most impressive one. It's frequent, measurable, cheap to get wrong and owned by someone who wants it.

ROI

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7 min

Measuring automation ROI honestly

Hours saved is the easy number. Review time, running costs and the work that just moved somewhere else are the ones that make an ROI claim believable.

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